Marisol Alvarado holds a degree in Commercial Engineering from Diego Portales University and has over 30 years of experience leading customer experience, service quality, and process management divisions within the financial industry. Throughout her career, she has held executive positions at institutions such as Banco de Chile, CorpBanca, and Presto, where she spearheaded initiatives aimed at enhancing service quality, transparency, and customer satisfaction. She currently works as a consultant specializing in customer experience and service quality, bringing a strategic perspective to the development of long-term relationships and the continuous improvement of service standards within organizations.
