Ivonne Müller holds a degree in Computer Science and Informatics Engineering from the University of Santiago, Chile. She has over 25 years of experience in the financial industry, specializing in customer experience, service quality, loyalty, and service channel management. She currently serves as Customer and Quality Manager at Vantrust Capital, where she leads strategies for customer experience, service quality, and relationship management, fostering a culture of customer-centricity and operational excellence. Previously, she held leadership roles at Vantrust Capital in Operational Risk and Compliance and built a distinguished career at Banco Bci, Banco de Chile, and Citibank, leading divisions focused on telephone banking, contact centers, retention, and customer experience. Her background combines strong capabilities in team leadership, service model development, change management, and continuous improvement, bringing a strategic vision aimed at enhancing customer satisfaction and loyalty.
